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TotalCare is an Umbrella Program.

OVERVIEW

TotalCare is a flexible managed services program that allows you to utilize Corra’s technology, strategy, design, and CX services according to your specific objectives. We run TotalCare utilizing our proven, well-honed, and agile process.

BENEFITS
No Contractual Annual Spend. Only pay for the resources you use!
Annual budgets tailored to your needs
Dedicated team
Support + Enhancements work streams simultaneously
Agile development: Scrum or Kanban
On-demand, unconstrained resourcing 
Aggressive SLA
Scale up and scale down with your business needs 

Process is Our Super Power

We’ve spent the last two decades refining our process and we are not afraid to admit we love to talk about it.

We’ve done waterfall, we’ve done agile, we even experimented with “wagile.” We have learned that the best outcomes happen when we tailor our process to each individual client's needs and preferences. In TotalCare we either work in a pure agile methodology or, when the emphasis is on optimal output, we work in kanban.

Our Process Accelerates Time to Value

Our Process Accelerates Time to Value

Listening to Our Clients

Every month you will receive a Net Promoter Score (NPS) survey asking if you would recommend Corra to a friend and inviting you to make comments.

Every response we receive is automatically shared via Slack to Corra’s entire leadership team making sure we never lose an opportunity to ensure your satisfaction.

Listening to Our Clients

Every month you will receive a Net Promoter Score (NPS) survey asking if you would recommend Corra to a friend and inviting you to make comments.

Every response we receive is automatically shared via Slack to Corra’s entire leadership team making sure we never lose an opportunity to ensure your satisfaction.

Corra is a tremendous partner for our D2C initiatives. They are not just a simple SI for our commerce platform but also a very competent e-commerce consultancy. We are very satisfied with their service!

YASHAR NATAGH

VP, Sales Groupe SEB

Service Level Agreements

24/7 Application Support & Maintenance

Site Monitoring

  • Almost all hosting providers provide 24/7 support for the infrastructure but none will support your application. Corra’s TotalCare program provides 24/7 application support with aggressive SLAs for the handling of production issues
  • Corra will also handle the application and maintenance of all application and OS level patches to ensure a secure ecommerce footprint
  • Corra is a PCI-certified agency and security is at the center of everything we do. When security patches are released, we immediately coordinate with merchants to have these patches applied. Our goal is to make sure you have as secure an ecommerce footprint as possible
  • Corra also maintains the same SLAs for any issue you deem “business critical” as we would any major loss of functionality.

Corra has developed a full suite of monitoring tools that will not only monitor your site for uptime but also make sure that it is operating correctly and is shoppable. Our monitoring includes but is not limited to:

  • Uptime
  • SSL/domain name expiration
  • TTFB/Page speed
  • API functionality
  • Add to cart/checkout
  • Server metrics such as memory, CPU, and disk utilization

Service Level Agreements

24/7 Application Support & Maintenance

Site Monitoring

  • Almost all hosting providers provide 24/7 support for the infrastructure but none will support your application. Corra’s TotalCare program provides 24/7 application support with aggressive SLAs for the handling of production issues
  • Corra will also handle the application and maintenance of all application and OS level patches to ensure a secure ecommerce footprint
  • Corra is a PCI-certified agency and security is at the center of everything we do. When security patches are released, we immediately coordinate with merchants to have these patches applied. Our goal is to make sure you have as secure an ecommerce footprint as possible
  • Corra also maintains the same SLAs for any issue you deem “business critical” as we would any major loss of functionality.

Corra has developed a full suite of monitoring tools that will not only monitor your site for uptime but also make sure that it is operating correctly and is shoppable. Our monitoring includes but is not limited to:

  • Uptime
  • SSL/domain name expiration
  • TTFB/Page speed
  • API functionality
  • Add to cart/checkout
  • Server metrics such as memory, CPU, and disk utilization
Dedicated Squads Deliver Consistent Value

Enterprise clients enjoy squads that are 100% dedicated to them. For our smaller accounts we assemble consistent squads that share a few accounts, ensuring maximum team collaboration and efficiency.

Example Scrum Team

*teams can be scaled up and down to meet client needs

Example Scrum Team

*teams can be scaled up and down to meet client needs

It all starts with onboarding

At Corra, we pride ourselves on our obsessive attention to detail, which comes to life in our four-week onboarding.

We begin by setting up a series of strategy meetings with your account director, solutions strategist, and head of digital strategy, while simultaneously setting up the necessary collaboration tools (such as Jira, Confluence and Slack). We train your full team on agile or kanban, whichever you prefer. We also conduct a series of necessary handover and documentation meetings with any existing systems integrators or vendors you may have

AT THE END OF WEEK FOUR…

You will have an agreed upon scrum charter, your systems will be properly documented, and you will have a defined backlog of prioritized tasks.

Most critically we will have an agreed upon set of KPIs to ensure that Corra’s activities are all tied back to your business goals.

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