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TotalCare:
The Roadmap to Success
TotalCare is more than managed services. Corra partners with you to analyze, prioritize, and execute your ecommerce goals. We run TotalCare utilizing our proven, well-honed, and agile process.
Process is Our Super Power
We’ve spent the last two decades refining our process and we are not afraid to admit we love to talk about it.
We’ve done waterfall, we’ve done agile, we even experimented with “wagile.” We have learned that the best outcomes happen when we tailor our process to each individual client's needs and preferences. In TotalCare we either work in a pure agile methodology or, when the emphasis is on optimal output, we work in kanban.
Our Process Accelerates Time to Value
TOTALCARE CASE STUDIES
Listening to Our Clients
Every month you will receive a Net Promoter Score (NPS) survey asking if you would recommend Corra to a friend and inviting you to make comments.
Every response we receive is automatically shared via Slack to Corra’s entire leadership team making sure we never lose an opportunity to ensure your satisfaction.
Service Level Agreements
24/7 Application Support & Maintenance
Site Monitoring
- Almost all hosting providers provide 24/7 support for the infrastructure but none will support your application. Corra’s TotalCare program provides 24/7 application support with aggressive SLAs for the handling of production issues
- Corra will also handle the application and maintenance of all application and OS level patches to ensure a secure ecommerce footprint
- Corra is a PCI-certified agency and security is at the center of everything we do. When security patches are released, we immediately coordinate with merchants to have these patches applied. Our goal is to make sure you have as secure an ecommerce footprint as possible
- Corra also maintains the same SLAs for any issue you deem “business critical” as we would any major loss of functionality.
Corra has developed a full suite of monitoring tools that will not only monitor your site for uptime but also make sure that it is operating correctly and is shoppable. Our monitoring includes but is not limited to:
- Uptime
- SSL/domain name expiration
- TTFB/Page speed
- API functionality
- Add to cart/checkout
- Server metrics such as memory, CPU, and disk utilization
Enterprise clients enjoy squads that are 100% dedicated to them. For our smaller accounts we assemble consistent squads that share a few accounts, ensuring maximum team collaboration and efficiency.
Example Scrum Team
*teams can be scaled up and down to meet client needs
It all starts with onboarding
At Corra, we pride ourselves on our obsessive attention to detail, which comes to life in our four-week onboarding.
We begin by setting up a series of strategy meetings with your account director, solutions strategist, and head of digital strategy, while simultaneously setting up the necessary collaboration tools (such as Jira, Confluence and Slack). We train your full team on agile or kanban, whichever you prefer. We also conduct a series of necessary handover and documentation meetings with any existing systems integrators or vendors you may have
You will have an agreed upon scrum charter, your systems will be properly documented, and you will have a defined backlog of prioritized tasks.
Most critically we will have an agreed upon set of KPIs to ensure that Corra’s activities are all tied back to your business goals.
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