Ecommerce Customer Engagement – Are You Doing it Right?
1 Min Read
As Ecommerce has grown in size and importance within the fashion and retail industries, customer engagement has become the Holy Grail of online success. In spite of this, only a few businesses have figured out exactly what engagement is or what it takes to achieve it.
Enter Michael Harvey.
In Apparel Magazine, our COO introduces what we call the “Ecommerce Customer Engagement Hierarchy,” a practical model designed to provide a clear path for businesses to follow in order to engage customers in every aspect of their ecommerce experience.