Account Director

Corra is the global digital agency that fashion, beauty, and lifestyle brands
trust to create luxury commerce experiences. Over the past 16 years, we have
built a reputation for award-winning design, disciplined execution, and
innovative thinking.

With technical expertise concentrated on the Magento, SAP Commerce Cloud
(Hybris), and Shopify Plus platforms, we produce memorable journeys that
captivate customers and elevate brands to new heights.

Winner of multiple Crain’s Best Places to Work Awards, we offer exciting and
challenging projects with industry leading companies, competitive health
benefits, flexible work arrangements, ongoing career development, company
outings and tons of other bonuses.

Corra is seeking a highly-motivated Account Director with experience in the
ecommerce technology space. The purpose of this role is to establish and
maintain relationships with clients and to help them achieve business
success.

Responsibilities

  • Build strong client relationships at the executive level – partnering and advocating for them internally. Build relationship to the degree of a trusted advisor with client

  • Manage client escalations and conflict resolution

  • Manage and mentor a team of account managers

  • Maintain a detailed pipeline and forecast for each client

  • Assist with roadmap planning, financial tracking, executive reviews and internal planning

  • Consistently meet and exceed quarterly and annual sales quotas

  • Discover, cultivate and close new business opportunities within existing accounts

  • Consult clients on ecommerce trends and emerging technologies to drive forward success for their online business

  • Act as a strategic advisor to your customers to ensure they remain successful and realize the full value of their investment with Corra

Requirements

  • 5+ plus years of experience in an Account Management related role selling consulting services

  • Must have a strong business acumen and an understanding of the ecommerce market to be able to consult clients on business level

  • Experience with the current ecommerce landscape, technologies and
    trends

  • Excellent at relationship building and interpersonal skills

  • Strong conflict resolution skills

  • Ability to work effectively with cross-functional teams and all levels of management (internally and externally)

  • Enjoy working in a fast-paced environment and adaptable to changes

  • Must have outstanding communication skills — written, verbal and
    listening — and be comfortable in facilitating discussions, communicating
    insights and presenting to internal and client stakeholders

  • Some travel is required for onsite visits with clients